Privacy Policy

Privacy Policy

Last updated: January 9, 2026

Thank you for visiting Renox LLC (“Renox”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you access or use our website and related services (collectively, the “Services”), including when you place an order through our website (the “Site”).
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. This Privacy Policy is incorporated into, and forms part of, our Terms of Service. If you do not agree, please do not use the Services.
Nothing in this Privacy Policy is intended to limit any non-waivable consumer rights you may have under applicable law.

1. Scope
This Privacy Policy applies to information we process in connection with the Services. Our online store currently sells and ships products only within the United States unless we expressly state otherwise, but the Site may be accessed from other locations.

2. Information We Collect
We collect information in the following ways:
2.1 Information you provide
Depending on how you use the Services, you may provide us:

Identifiers and contact details: name, email address, phone number.
Order and account information: shipping address, billing address, order details, order history, and account credentials (if accounts are offered).
Customer support and communications: messages you send us, including emails, chat messages, return/defect claims, and any photos or videos you provide to help resolve an issue (for example, images of product packaging, shipping labels, or damaged goods).
Reviews or submissions: content you post or submit (e.g., product reviews), which may be visible to others depending on how it is displayed on the Site. Please avoid including sensitive personal information in public submissions.

2.2 Information collected automatically
When you use the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, access times, and referring/exit pages.
Approximate location: inferred from IP address (e.g., city/state level).
Cookies and similar technologies: described in Section 5.

2.3 Information from third parties
We may receive information from:

Payment processors: when you pay for an order, payment processing is handled by third-party payment providers. We generally receive confirmation of payment and limited details (e.g., transaction status, partial payment identifiers). We do not intentionally collect or store full payment card numbers on our servers.
Shipping carriers and logistics providers: tracking updates and delivery status.
Service providers and analytics partners: that help us understand Site performance and improve the Services (see Section 5).

2.4 Sensitive information
We do not intentionally collect “sensitive” personal information (as defined by certain laws) unless you choose to provide it to us. Please do not send sensitive information through unsecure channels.

3. How We Use Information
We use information for the following purposes:

To provide the Services and process orders, including fulfillment, shipping, delivery coordination, returns/refunds handling, and customer support.
To communicate with you, including sending order confirmations, shipping confirmations, service messages, and responding to inquiries.
To prevent fraud and protect security, including payment authorization, fraud screening, detecting suspicious activity, and enforcing our Terms.
To improve and maintain the Services, including troubleshooting, analytics, and improving content, product information, and user experience.
To comply with legal obligations and respond to lawful requests.
To send marketing communications (e.g., promotional emails), where permitted by law. You can opt out at any time (see Section 6.1).

4. How We Disclose Information
We do not sell personal information for money. We may disclose information as follows:
4.1 Service providers
We share information with vendors and service providers that perform services on our behalf, such as:

payment processing,
order fulfillment and shipping,
customer service tools,
website hosting, security, and analytics,
email delivery and marketing tools.

These providers are authorized to use information only as necessary to provide services to us and are expected to protect it.
4.2 Shipping and delivery
To deliver your order, we share relevant information (such as name, shipping address, and phone number if required by a carrier) with carriers and logistics providers.
4.3 Legal and safety
We may disclose information to comply with law, regulation, court order, or governmental request, and to protect the rights, safety, and security of Renox, our customers, or others.
4.4 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to appropriate safeguards.
4.5 With your consent
We may disclose information for other purposes if you direct us or consent.

5. Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate and improve the Site. These may include:

Strictly necessary cookies (required for basic site functions),
Functional cookies (remember preferences),
Analytics cookies (measure traffic and usage patterns),
Advertising/marketing cookies (help measure campaign performance and, in some cases, support interest-based advertising).

You can control cookies through your browser settings and, where available, through on-site cookie preference tools. If you disable cookies, some features of the Site may not function properly.
Opt-out preference signals: Where required by law, we process certain opt-out preference signals (such as Global Privacy Control) as a request to opt out of applicable targeted advertising or “sale/sharing” of personal information.

6. Your Privacy Choices and Rights
6.1 Marketing emails
You can opt out of promotional emails by using the unsubscribe link in the email or by contacting us at info@renox.us. Even if you opt out, we may still send non-promotional messages (e.g., order and service emails).
6.2 Cookies and tracking controls
You can manage cookies via browser settings and any cookie controls provided on the Site. Some third-party analytics/advertising tools also offer their own opt-out mechanisms.
6.3 U.S. state privacy rights (where applicable)
Depending on your state of residence and applicable law, you may have the right to:

Access / confirm whether we process your personal information;
Correct inaccuracies;
Delete personal information (subject to exceptions);
Obtain a copy of certain personal information (data portability);
Opt out of certain processing, such as targeted advertising, and in some jurisdictions, “sale” or “sharing” of personal information as defined by law;
Non-discrimination for exercising your rights.

To submit a request, contact info@renox.us with the subject line “Privacy Request” and include:

your full name,
the email used on the Site (and/or order number, if applicable),
your state of residence,
the right you want to exercise.

We may need to verify your identity before fulfilling your request. If you use an authorized agent (where permitted), we may request proof of authorization and still verify identity to protect you from fraud.
Exceptions: We may retain or use certain information as required or permitted by law—for example, to complete transactions, detect fraud, comply with legal obligations, or maintain records for legitimate business purposes.
6.4 Appeals (where applicable)
If we decline your request and applicable law provides an appeal right, you may appeal by replying to our decision email and stating that you would like to appeal. We will review and respond within the timeframe required by applicable law.

7. Data Retention
We retain personal information for as long as reasonably necessary to:

provide the Services and fulfill orders,
maintain business records (including returns/refunds, fraud prevention, and accounting),
comply with legal obligations,
resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information and why we collected it.

8. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

9. Children
The Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at info@renox.us, and we will take appropriate steps.

10. International Users
Renox is based in the United States, and information may be processed and stored in the United States or other locations where our service providers operate. If you access the Services from outside the U.S., you understand that your information may be processed in jurisdictions that may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the “Last updated” date above. The version in effect at the time you use the Services will apply, unless otherwise required by law.

12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us:
Renox LLC
Email: info@renox.us
Mailing Address:
Renox LLC
27 Clermont Dr, Suite A
Cape May Court House, NJ 08210
United States