Terms of Service

Last updated: January 9, 2026

These Terms of Service (“Terms”) are a legal agreement between you (“you” or “User”) and Renox LLC (“Renox”, “we”, “us”, or “our”), governing your access to and use of our website, any related content, and your purchase of our products (collectively, the “Services”).
By accessing or using the Services, including by visiting our website, placing an order, or clicking “I agree” (or similar), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable law.

1. Eligibility
You may use the Services only if:

1. You are at least 18 years of age (or the age of majority in your jurisdiction);
2. You have the legal capacity to enter into a binding contract; and
3. You are not prohibited from using the Services under applicable law.

If you access or use the Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” will refer to that entity.

2. Changes to These Terms
We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Any changes will be effective when posted on the website, unless a later effective date is stated. Your continued use of the Services after the posting of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.

3. Our Services and Products
Renox provides:

• A website where you can learn about our products, technology, research, and related information; and
• An online store where you may purchase certain products, including but not limited to liquid chemical formulations and additives designed for mechanical systems.

We may, at any time and without notice:

• modify, update, or discontinue any part of the Services;
• change product offerings, specifications, availability, and pricing.

We do not guarantee that the Services will always be available or operate without interruption, errors, or defects.

4. Account Registration (If Applicable)
We may allow or require you to create an account to use certain features of the Services.
If you create an account:

1. You must provide accurate, current, and complete information and update it as needed.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. You must promptly notify us at info@renox.us of any unauthorized access or suspected security breach involving your account.

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your account at any time, including if we believe that you have violated these Terms or applicable law.
If you use our Services without creating an account, you remain bound by these Terms.

5. Orders and Contract Formation
By placing an order through the Services, you make an offer to purchase the products listed in your order. We may accept or reject your offer at our discretion.
Your order is considered accepted only when we send you an order confirmation email or otherwise clearly indicate acceptance.
We reserve the right to:

• refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, violation of these Terms, or product unavailability;
• limit or cancel quantities purchased per person, per household, per account, or per order, including orders placed under the same customer account, the same payment method, or orders that use the same billing or shipping address and appear to be placed by resellers or distributors.

If we cancel an order after your payment has been processed, we will issue a refund to the original payment method in accordance with our Refund & Return Policy.

6. Pricing, Taxes, and Promotions
All prices for products are listed in United States Dollars (USD), unless otherwise stated.
We may change prices at any time without prior notice. Changes will not affect orders that we have already accepted.

• Applicable sales taxes and other mandatory charges may be added at checkout based on your shipping address and applicable law.
• We strive to describe products and pricing accurately; however, we do not guarantee that all descriptions, images, or prices are error-free. In the event of an error related to pricing or other product information:
• we reserve the right to correct the error; and
• we may refuse or cancel any orders placed for products listed at an incorrect price.

Promotions, discounts, coupon codes, and special offers may be subject to additional terms and conditions and may be modified or discontinued without notice.

7. Payments
We may accept various payment methods, such as credit/debit cards and third-party payment processors. The available methods will be displayed at checkout.
By providing payment information, you represent and warrant that:

1. You are authorized to use the payment method provided;
2. The payment information is accurate and complete; and
3. You authorize us (and our payment processors) to charge the full amount of your order, including applicable taxes and shipping fees.

Payments are processed by third-party payment providers, who may have their own terms and privacy policies. Renox is not responsible for the acts or omissions of such third parties.
We may use payment authorization, fraud screening, and other measures to validate your payment.

8. Shipping, Delivery, and Risk of Loss
Shipping, delivery, and related matters are governed by our Shipping Policy, which is incorporated into these Terms by reference.
By placing an order, you agree to our Shipping Policy, including provisions regarding:

• processing times;
• shipping methods and estimated delivery dates;
• shipping rates;
• undeliverable shipments;
• risk of loss and title;
• lost, delayed, or damaged shipments.

In general, risk of loss and title pass to you upon our delivery of the products to the carrier, as further described in the Shipping Policy.

9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Refund & Return Policy, which is incorporated into these Terms by reference.
By placing an order, you agree to our Refund & Return Policy, including:

• eligibility criteria for returns;
• time limits;
• conditions for defective or damaged products;
• allocation of shipping costs for returns;
• procedures for processing refunds and replacements.

To the extent of any conflict between these Terms and the Refund & Return Policy or Shipping Policy, these Terms will govern, except where applicable law or the more specific policy clearly provides otherwise.

10. Product Information, Use, and Safety
We strive to present accurate and up-to-date information about our products, including descriptions, usage instructions, and technical details. However:

• we do not warrant that product descriptions, images, labels, or other content are complete, current, or error-free;
• minor differences in color, appearance, packaging, or design may occur and do not constitute a defect.

Our products are liquid chemical formulations and additives intended for specific uses in mechanical systems. By purchasing or using our products, you agree that:

1. You will read and follow all labels, instructions, safety information, and documentation provided by Renox;
2. You will use the products only for their intended purposes and in accordance with applicable safety standards and regulations;
3. You are responsible for determining the suitability of a product for your particular application, equipment, or operating conditions.

We are not responsible for any damage, loss, or injury resulting from:

• misuse or improper application of the products;
• failure to follow instructions or safety warnings;
• use in combination with other products, modifications, or conditions not reasonably contemplated by Renox.

Any performance claims or examples are for general informational purposes only and do not guarantee specific results under all conditions.

11. Business and Commercial Customers (B2B)
If you purchase our products or use the Services on behalf of a business, organization, or for any commercial, industrial, or professional purpose (“Business Customer”), the following terms apply in addition to all other Terms:

1. No Consumer Rights
Business Customers acknowledge that they are not consumers and that consumer‑protection laws do not apply to their purchase.
2. Responsibility for Use
Business Customers are solely responsible for:
- evaluating the suitability of the products for their machinery, operating conditions, equipment, or processes;
- ensuring proper installation, dosage, usage, and safety compliance;
- following all technical, engineering, or maintenance standards applicable to their industry.
3. No Warranty for Commercial Use
Except where expressly agreed in a separate written contract signed by Renox, all products provided to Business Customers are supplied “AS IS”, without any warranties, including merchantability, fitness for a particular purpose, or performance guarantees.
4. Limitation of Liability (Expanded for B2B)
To the fullest extent permitted by law, Renox shall not be liable for:
- lost profits, lost production, downtime, equipment failure, business interruption, or consequential damages;
- any claims exceeding the amount paid for the specific order.
5. Technical Data Disclaimer
Any performance claims, laboratory data, wear reduction percentages, demonstrations, or examples provided by Renox are for informational purposes only and do not guarantee identical results in commercial equipment.
6. Resale Restrictions
Business Customers may not resell or distribute the products without explicit written authorization from Renox.
7. Industrial and Bulk Orders
Large-volume, OEM, fleet, or industrial supply agreements may be subject to separate written contracts, which override any conflicting provisions of these Terms.

12. User Content and Reviews
The Services may allow you to submit content, including product reviews, comments, feedback, photos, or other materials (“User Content”).
By submitting User Content, you represent and warrant that:

1. You own or have all necessary rights to submit the User Content;
2. Your User Content does not infringe or violate the rights of any third party, including intellectual property, privacy, or publicity rights;
3. Your User Content is not unlawful, defamatory, fraudulent, obscene, harassing, hateful, or otherwise objectionable;
4. Your User Content is accurate and not misleading, to the best of your knowledge.

By submitting User Content, you grant to Renox a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to:

• use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and perform such User Content, in any media now known or later developed, for any lawful purpose, including marketing and promotional purposes.

We reserve the right, but not the obligation, to monitor, review, edit, remove, or refuse to display any User Content at our sole discretion and without notice.
We do not endorse and are not responsible for any User Content posted by you or others. User Content reflects the opinions of the person submitting it, not necessarily those of Renox.

13. Intellectual Property
All content and materials included in or made available through the Services, including but not limited to text, graphics, logos, product names, icons, images, videos, software, and the overall “look and feel” of the website (collectively, the “Content”), are owned by or licensed to Renox and are protected by intellectual property laws, including copyright and trademark laws.
Subject to your compliance with these Terms, Renox grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services and Content for your personal, non-commercial use only.
You must not:

• copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any Content, except as expressly permitted by these Terms or with our prior written consent;
• remove or alter any copyright, trademark, or other proprietary notices;
• use any Renox names, logos, trademarks, or trade dress in any manner that is likely to cause confusion or imply endorsement or affiliation without our prior written consent.

All rights not expressly granted to you in these Terms are reserved by Renox and its licensors.

14. Prohibited Uses
You agree not to use the Services:

1. In any way that violates any applicable law or regulation;
2. To send, knowingly receive, upload, download, use, or re-use any material that is unlawful, harmful, defamatory, obscene, infringing, harassing, or otherwise objectionable;
3. To impersonate any person or entity, or falsely represent your affiliation with any person or entity;
4. To engage in fraudulent or deceptive practices;
5. To transmit any unsolicited or unauthorized advertising, promotional materials, or spam;
6. To transmit any viruses, malware, or other malicious code, or to otherwise interfere with or disrupt the integrity or performance of the Services, servers, or networks;
7. To attempt to gain unauthorized access to any portion of the Services, accounts, systems, or networks;
8. To use any automated means (including bots, crawlers, or scrapers) to access, collect data from, or otherwise interact with the Services without our prior written consent, except as allowed by law (e.g., standard search engine crawlers).

We may investigate and take any appropriate action, including reporting suspected illegal activity to law enforcement authorities, cooperating with such authorities, and suspending or terminating access to the Services.

15. Third-Party Services and Links
The Services may contain links to third-party websites, services, or resources that are not owned or controlled by Renox. We may also use or integrate third-party services (such as payment processors, analytics providers, or embedded content).
We provide these links and integrations for convenience only. We:

• do not endorse or assume any responsibility for any third-party websites, services, or content;
• are not responsible for the availability, accuracy, legality, or any other aspect of such third-party resources.

Your use of third-party websites and services is at your own risk and is subject to the terms and privacy policies of those third parties. We encourage you to review their terms and policies carefully.

16. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information.
By using the Services, you acknowledge that you have read and understand our Privacy Policy.

17. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS, CONTENT, AND MATERIALS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
WITHOUT LIMITING THE FOREGOING, RENOX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• TITLE;
• QUIET ENJOYMENT;
• AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

• the Services will be uninterrupted, secure, or free from errors, defects, or harmful components;
• the information on the Services is accurate, complete, or up to date;
• any particular results will be obtained from the use of the Services or our products.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on the duration of implied warranties, so the above disclaimers may not apply to you in their entirety. In such cases, the disclaimers shall apply to the fullest extent permitted by applicable law.

18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RENOX, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA;
• BUSINESS INTERRUPTION;
• OR OTHER INTANGIBLE LOSSES,

ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OF OR INABILITY TO USE THE SERVICES OR PRODUCTS;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT;
• OR ANY OTHER MATTER RELATING TO THE SERVICES OR PRODUCTS,

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR THE PRODUCTS SHALL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO RENOX FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
2. ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such cases, the limitations shall apply to the fullest extent permitted by applicable law.

19. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Renox, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

1. Your use of the Services or products;
2. Your violation of these Terms or any applicable law or regulation;
3. Your violation of any rights of another person or entity; or
4. Any User Content you submit.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

20. Governing Law and Jurisdiction
These Terms and any disputes arising out of or relating to these Terms, the Services, or our products shall be governed by and construed in accordance with the laws of the State of New Jersey, and applicable federal law of the United States, without regard to its conflict-of-law principles.
You and Renox agree that:

• any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of New Jersey; and
• you hereby consent to the personal jurisdiction and venue of such courts.

Nothing in this Section limits any rights you may have under mandatory consumer protection laws.

21. Termination
We may, in our sole discretion and without prior notice, suspend or terminate your access to the Services (including any account) for any reason, including if we reasonably believe that:

• you have violated these Terms or applicable law;
• your conduct may harm Renox, other users, or third parties; or
• continued access is not commercially or operationally feasible.

Upon termination for any reason:

• your right to use the Services will immediately cease; and
• the following sections of these Terms will survive: Intellectual Property, User Content and Reviews (license granted to Renox), Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, and Miscellaneous.

You may stop using the Services at any time. Termination will not affect any rights or obligations that have accrued prior to termination.

22. Miscellaneous
Entire Agreement.
These Terms, together with our Refund & Return Policy, Shipping Policy, Privacy Policy, and any additional terms explicitly referenced herein, constitute the entire agreement between you and Renox regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written, relating to the subject matter hereof.
Severability.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
No Waiver.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver will be effective only if in writing and signed by an authorized representative of Renox.
Assignment.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.
Headings.
Section headings are for convenience only and have no legal or contractual effect.

23. Contact Information
If you have any questions or concerns about these Terms or the Services, please contact us:
Renox LLC
Email: info@renox.us
Mailing Address:
Renox LLC
27 Clermont Dr, Suite A
Cape May Court House, NJ 08210
United States